Terms and Conditions
RESERVATIONS: Please visit www.PassportBestie.com, call Sunjai Travel and Tour ( Passport Bestie) at (713) 343-6312 or contact us via email at info@PassportBestie.com.
IDENTIFICATION: Guests are required to make reservations in the full name that is listed on the government document they will use for travel. If you need to make any changes to a name after travel documents have been issued, clients will be responsible for all name change fees, if applicable.
PAYMENTS: Payments are made via bank transfer, debit card, or major credit card.
REFUNDS: All payments made to Sunjai Travel and Tours (Passport Bestie) are non-refundable and non-transferable.
ROOMMATE MATCHING: Roommate matching is available (when available). Once 75% of the balance of your travel reservations and provided the person you will be matched with has also paid 75% of his/her balance you will begin to receive emails with name, email address, and profile of other solo travelers on your tour that have also expressed an interest in finding a roommate. Your information will in turn be provided to those same solo travelers. You will have two weeks to select roommate and notify Passport Bestie.
PASSPORTS AND VISAS: Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulates or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Some countries require a full blank “VISA” page in the passport for stamping purposes. Any information provided on travel description pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements. We strongly suggest all cruise passengers to have a valid passport in their possession while cruising.
TRAVEL PROTECTION: We highly recommend purchasing travel protection that helps provide coverage for trip cancellation, Interruption, baggage loss or delays, medical expenses and more.
TRAVEL DOCUMENTS: Provided full payment is received no later than your final payment due date, travel documents and travel instructions will be sent via email and/or mail 30 days or earlier prior to travel. If paper documents are requested when e-documents are available, documents will be delivered via USPS approximately 14-21 days prior, and a fee of $30 will apply.
PRICES: All prices listed are per person based double room occupancy unless otherwise clearly specified. Prices do not include items of a personal nature such as laundry, wines, water, beverages, food (except all- inclusive resorts or where clearly specified), passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, Sunjai Travel and ours and/or Passport Bestie reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided Passport Bestie receives a written cancellation within five days of the price increase notification.
TRAVELERS WITH DISABILITIES: To fully enjoy your Sunjai Travel and Tours (Passport Bestie) tour, we recommend that you select a trip that is suitable to your physical capabilities. Tour participants requiring any form of assistance, including travelers with physical disabilities, sight or hearing impairments, are required to notify Sunjai Travel and Tours prior to reservation for review and our agreement. Additionally, the tour participant must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or other tour, hotel, ship personnel are not able to provide such assistance. In order to participate in escorted tours, passengers must be able to understand and follow instructions given by the Tour Director at all times, both for the successful operation of the tour as well as for their personal safety. Sunjai Travel and Tours (Passport Bestie) reserves the right to reject participation or remove any individual from a tour if notification was not provided and/or when, in our sole judgment, continued participation would significantly hinder the services to be provided to all guests. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will be the sole responsibility of the passenger. Escorted tours are fast-paced, often requiring lengthy walks over uneven terrain. In the interests of group harmony, clients should be able to maintain the pace of the tour. Clients with special needs may be better served independently.
Wheelchairs & Walkers: USA Tours: Pursuant to the Americans with Disabilities Act (the ADA), Sunjai Travel and Tours (Passport Bestie) seeks to accommodate disabled travelers to the extent possible and consistent with the specific tour itinerary. Nevertheless, you may find that certain tour features may not be accessible to the extent that you require a wheelchair, scooter, or other special equipment to participate. We cannot provide individual assistance to travelers with wheelchairs or other mobility devices. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters. Passengers are required to advise Sunjai Travel and Tours (Passport Bestie) of their accessibility requirements prior to booking in order for Sunjai Travel and Tours (Passport Bestie) to determine if reasonable accommodations are available. Sunjai Travel and Tours (Passport Bestie) will endeavor to accommodate special access needs but does not guarantee that it will be able to do so in all cases.
International Tours: Hotels, sea and river cruises outside of the United States are not required to comply with ADA requirements and therefore may not have ramps, wide entryways or elevators to accommodate disabled passengers or devices such as wheelchairs, walkers and motorized scooters. Due to physical constraints and space limitations, wheelchairs, walkers and motorized scooters may not be taken aboard motor coaches and river cruises.
AIRLINES: Sunjai Travel and Tours (Passport Bestie) is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. Sunjai Travel and Tours (Passport Bestie) Travel is not responsible for penalties incurred for tickets, international or domestic, not issued by Sunjai Travel and Tours (Passport Bestie) Travel due to schedule and/or flight changes. Airline reservations completed online are subject to review and, should Sunjai Travel and Tours (Passport Bestie) deem it necessary, may be rebooked to match minimum connecting time requirements and/or tour package itineraries, in which case you will be notified immediately. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, Sunjai Travel and Tours (Passport Bestie) will require immediate and full payment of the airfare.
This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be canceled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger.
Airline Tickets: Once full payment is received Sunjai Travel and Tours (Passport Bestie) airline tickets will be issued and are fully non-refundable. Should airline tickets require to be issued earlier than the Final Payment due date, you may be required to pay a larger non-refundable deposit and/or complete full payment.
Airline Seat Assignments: The airlines bear sole authority of assigning seats on group flights. All Sunjai Travel and Tours (Passport Bestie) airline contracts are for economy class seats only. If you require another class of service, you may consider purchasing your own flights and purchasing your land only package from Sunjai Travel and Tours (Passport Bestie).
Contact Information: Pursuant to TSA Secure Flight requirements, passengers are responsible to provide Sunjai Travel and Tours (Passport Bestie) Travel with their name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email and fax data for all passengers. Passengers must ensure that names are correctly listed on their invoice. Sunjai Travel and Tours (Passport Bestie) Travel will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.
Airline Name Changes: Any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $50 revision fee per change. Sunjai Travel and Tours (Passport Bestie) will not be held responsible for the denial of services by a carrier due to any name discrepancy.
Name changes must be advised in writing at info@PassportBestie.com. Airline Taxes & Fuel Surcharges: If you purchased airfare, airline taxes and fuel surcharges are included. Prior to completion of full payment there is a potential for a price increase due to increases in government levied taxes and fees and/or fuel surcharges. To avoid potential increases, you may choose to accelerate your final payment in order that your tickets may be issued. Once issued, airline tickets are no longer subject to potential increases but are fully non-refundable. Certain overseas domestic flights are subject to air taxes which can only be paid locally; in these cases, the specific flights and amounts of those taxes are indicated in our package presentation and pre-departure documentation.
Schedule Changes: In the event of an airline schedule change, Sunjai Travel and Tours (Passport Bestie) (Passport Bestie) will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Sunjai Travel and Tours (Passport Bestie) is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Sunjai Travel and Tours (Passport Bestie) is unable to provide compensation for schedule changes, seat assignment modifications, or cancellations implemented by an airline. In the event of any change in flight, itinerary made directly between passengers and their airline, it is the passengers’ responsibility to advise Passport Bestie of amended flight details in writing at info@PassportBestie.com. Sunjai Travel and Tours (Passport Bestie) cannot be held responsible for land services, including arrival and/or departure transfers if flights are changed without its knowledge
Hotel Accommodations: Please understand although we will make a bed type request on your behalf, bed types are subject to availability.
Room selection in all cases is strictly at the discretion of the hotel’s management on a run-of-house basis. Triple and quad occupancy rooms consist of two beds for cruises, where triple and quad rooms will consist of a twin bed for each person. Some single rooms are smaller than a standard room size.
The number of persons accommodated does not dictate the room size. Although available at most 4 and 5-star hotels, use of air-conditioning abroad differs greatly from the United States. Many European hotels were built before central air-conditioning was introduced. Air-conditioning is often shut down at night and from the end until the start of the summer months. All hotel rates are based on Sunjai Travel and Tours (Passport Bestie) Travel’s agreements with its suppliers and are not negotiable.
Hotel & Cruise Profiles: Sunjai Travel and Tours (Passport Bestie) Travel’s hotel and cruise ship profiles are based upon information provided to Sunjai Travel and Tours (Passport Bestie) by hotel and cruise ship partners and their representatives, including images and descriptions of individual properties. Star-ratings may differ from country to country. Sunjai Travel and Tours (Passport Bestie does its best to maintain current information, however, is not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.
Meals: As specified in each itinerary. Meals are based on the hotel’s or restaurant’s buffet or set menu. In general, beverages are not included, unless specifically stated. Although Sunjai Travel and Tours (Passport Bestie) cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 4 weeks prior to departure at info@PassportBestie.com.
Transfers: Transfers are provided as indicated for each tour by car, minibus, or motor coach provided airfare is purchased from Sunjai Travel and Tours (Passport Bestie). If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will have the responsibility to purchase your own transfer to the hotel. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time in order to compensate for minor delays. Sunjai Travel and Tours (Passport Bestie) Travel or the transfer company will not be responsible for flight delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, whether due to the flight delay, immigration and customs, or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements such as a taxi. Transfer costs are not refundable, and any additional expenses will be your responsibility.
Sightseeing & Itinerary: It is your responsibility to arrive on time for all scheduled flights, cruises, and package components. Arriving late may be considered a “no-show”, in which case you will not be eligible for a refund for the unused service(s). You may find that you are traveling with a sizeable group or only with your own companions. Persons requiring any assistance or who have any form of disability should refer to section “Travelers with Disabilities”. On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances including weather conditions there may be last-minute changes, sometimes after arrival, in affecting the sequence of the tour, locations visited and/or hotels.
Therefore, we reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. In such cases, there will be no cost adjustment. National monuments and tourist sites regularly undergo renovations, which can obscure the monument’s view.
Group Harmony: To ensure the desired group synergy, Sunjai Travel and Tours (Passport Bestie) Travel reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, individuals who are intoxicated and/or under the influence of drugs leading to a negative experience for the remainder of the group. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will necessarily be borne by the passenger. All unused services are non-refundable.
CRUISES: Ship & Itinerary Changes: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. Sunjai Travel and Tours (Passport Bestie) Travel takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees.
PASSENGER AGREEMENT: By booking your trip you formally accept Sunjai Travel and Tours (Passport Bestie) Travel’s Terms & Conditions. The Passenger Agreement incorporates these Terms & Conditions including the following Release from Liability, Assumption of Risk and Binding Arbitration Clauses. Completion of the Passenger Agreement constitutes agreement to these Travel Terms & Conditions and Sunjai Travel and Tours (Passport Bestie)’s Release from Liability, Assumption of Risk and Binding Arbitration Clause.
RELEASE FROM LIABILITY: Sunjai Travel and Tours( Passport Bestie), its shareholders, directors, officers, employees and affiliates, does not own or operate any entity which is to or provides goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, Sunjai Travel and Tours (Passport Bestie) is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party. Without limitation, Sunjai Travel and Tours (Passport Bestie) is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of Sunjai Travel and Tours (Passport Bestie). In addition, I release Sunjai Travel and Tours (Passport Bestie) from its own negligence and assume all risk thereof.
ASSUMPTION OF RISK: I am aware that travel such as that I am undertaking involves hazardous activities, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of Sunjai Travel and Tours (Passport Bestie), or other persons and companies known or unknown, or of willful or criminal conduct of third parties. I am aware that weather conditions may be severe, adverse and/or unpleasant. I am also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which I am participating on the trip. In order to partake of the enjoyment and excitement of this trip I am willing to accept the risks and uncertainty involved as being an integral part of my adventure. I hereby accept and assume full responsibility for all risks of illness, injury or death and of the negligence of Sunjai Travel and Tours (Passport Bestie) and agree to hold harmless and release Sunjai Travel and Tours (Passport Bestie) from claims of third party negligence.
I understand the physical requirements of the activity in which I will be participating, and I currently have no known physical, medical or mental condition which would impair my ability to participate in this tour or my safety in this activity, and I am willing to assume all risks that may be created, directly or indirectly, by any such condition. I hereby authorize Sunjai Travel and Tours (Passport Bestie) or others to arrange for any emergency medical treatment and hospitalization as may be necessary for me because of participation in this activity without my further consent.
BINDING ARBITRATION: I agree that any dispute concerning, relating or referring to this Agreement, the brochure or any other literature concerning my trip, or the trip itself, shall be resolved exclusively by binding arbitration pursuant to the Federal Arbitration Act, 9 U.S.C. §§1-16, either according to the then existing Commercial Rules of the American Arbitration Association (AAA) or pursuant to the Comprehensive Arbitration Rules & Procedures of the Judicial Arbitration and Mediation Services, Inc. (JAMS).
Such proceedings will be governed by substantive (but not procedural) Georgia law and will take place in Houston, Texas. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.
Please understand that by agreeing to these terms and conditions, you (and we) are waiving our right to a trial by jury.
VOLUNTARY PARTICIPATION: I acknowledge that I have voluntarily applied to participate on the trip designated on this application (or a trip which I may change to) and that I have read the description of the trip as it appears in the current Sunjai Travel and Tours (Passport Bestie) website relating to the trip, together with all information contained in this application. I am voluntarily participating in this trip with knowledge of the hazards involved.
KNOWING AND VOLUNTARY EXECUTION: I have carefully read these Terms and Conditions and the booking information sections of this document, and fully understand its contents. I am aware that this is a release of liability and a contract between myself and Sunjai Travel and Tours (Passport Bestie) and agree of my own free will. I agree to these Travel Terms & Conditions, Release from Liability, Assumption of Risk and Binding Arbitration Clause.
PHOTOGRAPHIC RELEASE: Sunjai Travel and Tours (Passport Bestie) may take photographs or video of its trips and trip participants grant Sunjai Travel and Tours (Passport Bestie) permission to do so and for it to use same for promotional or commercial use without payment of any compensation to the participant.